Effective Date: Nov 26, 2024
Jaza.ai (“we”, “our”, or “us”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and share information about you when you use our website, platform, and related services (“Services”). By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
We collect various types of information, including:
1.1 Personal Information
Personal information is data that can be used to identify you. This may include:
Contact Information: such as your name, email address, phone number, and mailing address.
Account Information: such as your username, password, and other account registration details.
Payment Information: credit card or other financial data provided when purchasing services.
1.2 Usage Data
We collect information about how you interact with our platform, such as:
Device Information: IP address, browser type, operating system, and other technical data about your device.
Log Information: pages visited, time spent on the platform, and access times.
Location Data: approximate location based on your IP address or GPS (if you’ve enabled location services on your device).
Information that you provide to us directly: such as the contents of the communications you send to us and your interactions with our online tools.
1.3 Cookies and Tracking Technologies
We use cookies, web beacons, pixels, and similar tracking technologies to collect data on how you use our Services, for example:
Storing your preferences and login information.
Analyzing site traffic and trends.
These tracking technologies may collect data regarding your rating system, browser type, device type, screen resolution, IP address, and other technical information, as well as navigation events and session information as you interact with our Services.
Please note that some of these cookies may be provided by third party service providers. These cookies may disclose certain analytics information, such as device ID, browsing history, IP address, and related information to these providers. To learn more about opting-out of our use of Google Analytics, please click here.
For more information, please see our Cookie Policy below.
1.4 Information Relating to Your Use of Our Services
We may collect certain personal information about you through your use of our services. This includes Usage Data described above as well as any interactions you have with us regarding your use of our Services. Additionally, we may process personal information relating to your customers, employees, and end users necessary for the provision of our Services. Our processing of this information is subject to the terms of our Agreement and our Terms and Conditions.
2. How We Use Your Information
We use the information we collect for various purposes, including:
2.1 To Provide Our Services
We process your data to operate, maintain, and improve our Services, including:
Managing your account and providing customer support.
Processing transactions and payments.
Sending you service-related notifications.
2.2 To Communicate with You
We may use your contact information to:
Send you updates about your account or our Services.
Notify you about promotions, new features, or other marketing content (with your consent, where required by law).
Respond to your inquiries or comments.
We may use AI-powered chatbots on our platform to provide customer support, answer questions, and enhance your experience. Any information you share during chatbot interactions, including personal data, will be processed in accordance with this Privacy Policy and used to improve our services.
2.3 To Improve Our Services[TD2]
We analyze usage data to:
Understand user preferences and improve the design and functionality of our platform.
Troubleshoot and protect against errors or fraud.
Detect and prevent security risks.
2.4 To Comply with Legal Obligations
We may process your data where necessary to comply with legal obligations, resolve disputes, enforce our agreements, or protect our rights or the rights of others.
3. How We Share Your Information
We may share your information with third parties in the following ways:
3.1 Service Providers
We engage third-party service providers to help us operate our business, such as payment processors, hosting services, and data analytics providers. Depending on the nature of the services provided, the service providers may have access to your personal information. Where appropriate, we enter into contractual agreements which obligate these service providers to keep your data secure and use it only for the purposes we specify.
3.2 Legal Compliance and Security
We may disclose your information if required by law or to protect our legal rights, property, or the safety of our users or the public.
3.3 Business Transfers
If we undergo a merger, acquisition, or asset sale, your information may be transferred as part of that transaction. Where reasonably possible, we will notify you if this occurs and explain your options.
3.4 With Your Consent
We may share your information with third parties for purposes not covered by this Privacy Policy, but only with your explicit consent or at your instruction.
4. Data Security
We take the security of your data seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, disclosure, or misuse. However, no system is 100% secure, and we cannot guarantee the absolute security of your data.
5. Data Retention
We will retain your personal data until it is no longer necessary to accomplish the purpose for which it was collected. We may retain your personal data for longer periods for specific purposes to the extent that we are required or permitted to do so by law. We may also retain your personal data where necessary to protect you, other people, and us from fraud, abuse, and unauthorized access, Finally, we retain your personal data as necessary to protect or enforce our legal rights.
We will delete your personal information when it is no longer necessary for the purpose for which it was collected, or upon your request, subject to exceptions as discussed in this Policy or under applicable law, contract, or regulation.
6. Cookie Policy
6.1 What Are Cookies?
Cookies are small text files placed on your device (computer, smartphone, or tablet) when you visit our platform. They enable us to enhance your experience by remembering your preferences, analyzing site usage, and delivering personalized content. Cookies can be:
Session Cookies: Temporary cookies that are deleted when you close your browser.
Persistent Cookies: Cookies that remain on your device until they expire or you delete them.
First-Party Cookies: Cookies set by Jaza.ai.
Third-Party Cookies: Cookies set by external services we use, such as analytics or advertising providers.
6.2 How We Use Cookies
We use cookies to:
Ensure Functionality: Enable core features like user authentication and account management.
Enhance Performance: Monitor and improve our platform’s functionality and user experience.
Analyze Usage: Track user behavior to understand how our platform is used.
Deliver Personalized Content: Customize your experience by remembering preferences such as language settings.
Provide Targeted Advertising: Deliver ads tailored to your interests and measure their effectiveness.
6.3 Types of Cookies We Use
The cookies we use fall into the following categories:
6.4 Third-Party Cookies
We may allow third-party services to set cookies on your device. These cookies are managed by the third parties and are subject to their privacy and cookie policies. Examples include Google Analytics and advertising networks.
6.5 Your Choices Regarding Cookies
Most browsers allow you to manage your cookie preferences, including:
Accepting or rejecting all cookies.
Deleting cookies already stored on your device.
Configuring settings for specific websites.
Refer to your browser’s help section for instructions on how to manage cookies.
6.6 Impact of Disabling Cookies
Please note that disabling certain cookies may limit the functionality of our platform and impact your user experience.
7. Third-Party Links
Our website and Services may contain links to third-party websites or tools. When we provide links, we do so only as a convenience and we are not responsible for any content contained therein. This Policy applies only to Jaza’s Services. We are not responsible and assume no responsibility for any personal data collected, stored, or used by any third party as a result of you visiting third-party websites. We advise that you carefully read the privacy notice of any third-party websites you choose to visit.
8. Children’s Privacy
Our Services are not intended for children under the age of 18, and we do not knowingly collect personal data from children. If we become aware that we have collected data from a child, we will take steps to delete such information.
9. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. If we make significant changes, we will notify you by posting the updated policy on our website or through other appropriate means. Your continued use of the Services after any changes signifies your acceptance of the new terms.
